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Terms & Conditions

Last updated: June 1st, 2024

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Country refers to: England and Wales.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Instant Lessons Ltd with the trading name of Help To Pass of which will appear in the rest of this Terms and Conditions, registered address, 78-86 Pennywell Road, Bristol, England, BS5 0TG.
  • Driving Courses refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Driving Courses from Us.
  • Service refers to Website.
  • Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
  • Third-party Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
  • Website refers to Help To Pass, accessible from https://helptopass.co.uk/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Learner, or Learner Driver Refers to individuals undertaking driving lessons.
  • Driving Instructor or Instructor Refers to Driver & Vehicle Standards Agency (DVSA) approved Driving Instructors.
  • Admin Fee Refers to fee paid by Learner drivers in order for an Instructor to be allocated.

Acknowledgement

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Service or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

About Help To Pass:

Help To Pass is a registered trading name for Instant Lessons Ltd which is a company registered in England and Wales with the company number (14931415).

Placing Orders for Driving Course

By placing an Order for Driving Courses through the Service, You warrant that You are legally capable of entering into binding contracts.

Your Information

If You wish to place an Order for Driving Courses available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, home address, Your credit card number, the expiration date of Your credit card and Your billing address.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

Order Cancellation

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

  • Not being able to allocate a Driving Instructor within 3-4 weeks.
  • Errors in the description or prices of Driving Courses.
  • Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

Cancellation Rights and Refund Policy

Our Refund Policy forms a part of these Terms and Conditions. Please read our Refund Policy to learn more about your right to cancel Your Order.

Help To Pass will provide a full refund of any obtained Admin fee for a Driving Course if we are unable to allocate a Driving Instructor within a period of 3-4 weeks. Help To Pass will not issue a refund after a Driving Instructor has been allocated or where cancellation is made within the allocation period as we accrue costs to process the booking. Help To Pass has completed their duties once they have allocated an Instructor to the Learner Driver and this automatically makes the Admin fee nonrefundable. It is at the discretion of the Instructor in how the fee of the purchased course is paid as Instructors may ask a block payment in advance. Learner Drivers are advised to discuss and arrange this with their allocated Instructor.

Should a Learner be unhappy with the allocated Driving instructor for reasons such as those outlined by the Driver & Vehicle Standards Agency (DVSA) guidelines, Help To Pass will endeavour to reassign another Driving Instructor to the Learner Driver. Driving Instructors are self-employed and an Independent bodies who are authorised and regulated by the DVSA and any concerns or complaints should be addressed directly with them or with DVSA where necessary. Learner Drivers should bear in mind that Help To Pass will need a significant time in order to find an alternative Instructor resulting the lessons be paused should the Learner decide they do not want to continue lessons with the current allocated Instructor.

To request a cancellation or rescheduling of an individual pre-booked lesson, a 48 hours notice period should be given to your assigned Instructor. Where a Learner requests a cancellation or a lesson rescheduling in less than the above period, Driving Instructors have the right to charge the full price of the scheduled lesson.

Purchasing a suitable Driving Course and arranging further training.

Help To Pass endeavours to have range of driving courses available for booking which are appropriate for different Learners depending on their driving experience. Help To Pass does not guarantee that a particular driving course would meet the needs of a particular Learner regarding their passing practical driving test. Wether a Learner is at test ready stage or need more lessons should be at the discretion of the allocated Instructor.

Medical Conditions Declaration for Safe Driving

Help To Pass requires Learner to declare any medical conditions or changes in health status to the DVSA and to the assigned Driving Instructor. This includes, but is not limited to, conditions that may affect the ability to operate a vehicle safely, such as epilepsy, visual impairments, or heart conditions.

Alcohol and Substance Use:

Learners are strictly prohibited from driving under the influence of alcohol, drugs, or any substances that impair judgment or coordination. Learners must adhere to all local laws regarding alcohol and substance use while participating in driving lessons.

Appropriate and Safe Behavior:

Learners are expected to conduct themselves in an appropriate and safe manner during driving lessons. This includes but not limited to treating the instructor with respect and following all instructions provided. Disruptive or unsafe behavior, including but not limited to aggressive driving, use of mobile phones, or failure to follow safety guidelines, will not be tolerated.

Licence Information Check for legal driving

Learners are required to share information about their provisional licence to ensure You are lawfully able to undertake driving lessons,

DVSA and Instructor Notification:

Any changes in learner’s medical conditions must be promptly declared to the DVSA. Learners must also inform the assigned Driving Instructor of any changes in medical conditions before or at the beginning of a lesson.

Consequences of Non-Compliance:

Failure to declare medical conditions, lack of adherence to the alcohol and substance use policies, inappropriate behaviour, failing to provide or share licence information and failing notifying DVSA and allocated Instructor of any changes in medical status will result in the immediate termination of driving lessons without a refund of any obtained Admin fee in such cases.

Learner Acknowledgment:

By engaging in driving lessons with Help to Pass, learners acknowledge that they have read, understood, and agreed to abide by this policy. Learners understand the consequences of non-compliance and the importance of ensuring a safe and secure learning environment.

Prices Policy

The Company reserves the right to revise its prices at any time prior to accepting an Order.

Payments

Payment can be made through various payment methods we have available, such as Visa, MasterCard, Maestro, American Express cards or online payment methods such as PayPal

Payment cards (credit cards or debit cards) are subject to validation checks and authorisation by Your card issuer. If we do not receive the required authorisation, We will not be liable for any delay that may affect the processing of your booking.

User Accounts

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorised use of Your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorisation, or a name that is otherwise offensive, vulgar or obscene.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of Help To Pass and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Help To Pass.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Us.

Help To Pass has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that Help to Pass shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such contents or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Governing Law

The laws of England and Wales, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

Testimonials

I found Help To Pass online and they have been really amazing with helping me pass my driving test. My Instructor has been flexible to accommodate my busy schedule as a I’m full time student doing A-levels. I am happy to have finally passed my test with this company and would definitely recommend to anyone who is looking for a Driving Instructor.

habs is the best thing since sliced bread, so patience and all round amazing guy! He always kept me calm and always reassured me that I was always doing my best and motivated me to do the best I can! Always believed in me when I didn’t believe myself - couldn’t recommend someone more than him! going to miss our banter but I wish him all the best and anyone who gets him next! You are with the best!

From 0 experience to passing my test within 3 months I cannot recommend Help To Pass enough.From the beginning, the professionalism exhibited by Habeel was outstanding. He was punctual and courteous, and seemed committed to creating a comfortable and enjoyable atmosphere throughout the lessons.Booking and communication with Habeel were seamless processes, and he was incredibly accommodating to my busy schedule.Professionalism aside, Habeel was a very thorough and knowledgeable instructor, who not only helped teach me to drive, but also understand the nuances of the driving test.In short, working with Habeel has been an incredible experience and the perfect choice for someone wanting to learn to drive.

I found Help To Pass on Google search after trying so many other companies and Instructors. They have taken me on short notice as my Instructor who I had some lessons had to leave for a family emergency. I did an intensive course with Help To Pass and I’m really pleased to say I have passed with my first ever attempt with 4 minors. My Instructor worked really hard with me to get me test ready and did not allow me to cut any corners. Very precise and enabled me to reflect on my mistakes and correct them straight away. Would definitely and highly recommend to anyone.

Habeel is a great driving instructor. He has a excellent teaching style and helps you prepare for the test in a very clear and concise way. I'm very happy that I choose him to be my instructor and can't fault him.

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